Refund Policy

When a refund is available

You can request a full refund within 14 days of your order date if your download link did not work, or if the file you received was corrupted or would not open, and the problem could not be resolved.

Outside of those circumstances — including a change of mind after the file has been downloaded or opened — refunds are not offered, because each product is delivered instantly and cannot be returned.

Please contact me first

If a link or file gives you trouble, email shontia@shontia-williams.com before requesting a refund. Most issues are an expired link and are fixed in minutes — I will send you a fresh, working link and you keep the product.

How to request a refund

Purchases are processed by my payment provider, Paddle, which acts as Merchant of Record. To request a refund, visit paddle.net and enter the email address you used at checkout, or email me at shontia@shontia-williams.com and I'll raise it with Paddle for you.

After a refund

Once a refund is approved, the amount is returned to your original payment method — timing depends on your bank or card issuer, typically a few business days. Access to the refunded item is removed from your library, and the licence to use the files ends.

Your statutory rights

Nothing here limits any rights you have under the consumer law that applies to you. Paddle's own refund policy also applies to all orders.